Your 24/7 Wellbeing Companion
For your good days, bad ones, and everything in between
With Intellect, you have convenient access to effective mental health care, from self-guided tools and assessments to on-demand 1-to-1 coaching and clinical support.
Get started by downloading the Intellect app, then:
1. Select “I’m new here” then “With your organisation“
2. Enter the access code: APL07
3. Sign up using your work email address
Thrive in life and overcome whatever comes your way
Whether you want to build resilience, better manage your emotions, enhance your skills, or know yourself better, Intellect gets you closer to your goals. And it works! With Intellect:
81% of employees reported improved ability to regulate their emotions
93% of employees experienced a decrease in anxiety levels after 4-6 weeks of utilisation
76% of employees reported increased ability for coping with challenges
Find the right care for you
Self-care tools
Feel better with rescue sessions, build skills with learning paths, and discover yourself through assessments and journals
1-to-1 coaching
Connect with certified coaches
and counsellors who speak your
language to support you in your
goals
24/7 help
Get immediate support and
access clinical providers for
higher touch care
Get culturally relevant care, confidentially
You deserve to work with someone who gets you. With Intellect, you’ll be able to choose from an extensive network of local providers, available in 20+ countries and 14+ languages.
Plus, with a privacy-first platform, rest assured you can seek care in a safe, confidential space. Intellect will never disclose personal information to your employer
Explore Intellect
FAQ
Introducing Intellect
What is Intellect?
What services are included with Intellect?
We created an easy and effective mental health journey experience for everyone and anyone. With Intellect, you can access all these features in just one platform:
- Self-care app & skill-building programs
- 1-to-1 Coaching sessions with certified coaches & counsellors
- Clinical support for higher touch care
- 24/7 helpline access for immediate support
*Refer to App Navigation Guide for more details on how to access these features.
How can I reach out to Intellect?
You can email us directly at support@intellect.co.
Alternatively, you can write in to us through the Intellect app, under “Report a problem” in Settings your Profile tab.
Behavioural Health Coaching
What is coaching?
What can I use coaching for?
Whether you are looking to better manage stress or emotions, upgrade your career or simply get support from someone as you navigate life, a personalised coaching experience can bring you one step closer to achieving your goals and improving your wellbeing.
Here are some areas you can use coaching for:
- ✔︎ Health & lifestyle areas
- ✔︎ Setting boundaries
- ✔︎ Work or personal stress
- ✔︎ Productivity & time management
- ✔︎ Relationships & conflicts
- ✔︎ Leadership coaching
Are there coaches who speak my local language?
Can I change coaches?
- Go to the Messaging section
- Click the 3 dots at the top right
- Choose the option to change coaches
Clinical Support & 24/7 Helpline
What does clinical support and 24/7 helpline cover?
24/7 Helpline: in-the-moment telephone call service for those in urgent distress to speak with professionals. Calls will be picked up within 25-45 seconds. Responders provide in-the-moment counselling, followed by referral to the appropriate resources.
Clinical Providers: Clinical Psychologists & Counsellors who provide treatment for people with emotional health issues to improve their sense of wellbeing, alleviate feelings of distress & resolve crises.
Here are some areas where you can get clinical support on:
- ✔︎ Chronic depression
- ✔︎ Anxiety issues
- ✔︎ Eating disorders
- ✔︎ Grief & bereavement
- ✔︎ Addictive behaviours
- ✔︎ Trauma-related
*Note: Psychologists are not able to prescribe medication, nor provide medical leave certs.
Partnered Psychiatrists: Medical Doctors specialised in diagnosing, determining the best treatment plan & prescribing medication for emotional health disorders.
How can I access clinical support & 24/7 helpline?
Clinical Support
You can access Clinical support in the Intellect app, either by referral from your Coach, or if you would like to connect with a Clinical Provider directly.
- Click Connect to SOS support or Clinical Sessions [In the Coach tab]
- Select Not urgent right now
- Complete the screening assessment.
- Get matched with a Clinician to book 1-hour Clinical sessions with a Clinical Provider.
24/7 Helpline
You can call the 24/7 helpline number directly from the Intellect app itself.
- Click Connect to SOS support or Clinical Sessions [In the Coach tab or Profile tab]
- Select Yes, it is urgent for 24/7 helplines
Psychiatry Care
Access to psychiatry care with Intellect is only by referral from an Intellect Clinician. You will need an initial consultation with a Clinical Provider at Intellect. Your Clinician will assess and if deemed as needing psychiatric care, we will connect you with a psychiatrist.
Dependents Access
How can my dependents access Intellect’s services?
You can invite your dependents to have full premium access to Intellect directly through your account.
Go to the Profile tab > Settings > Add Dependents. They will then receive an email with a registration link to create a personal account and enjoy the premium services.
Who is an eligible dependent?
An eligible dependent is a permanent household family member of an eligible employee, and must permanently reside at the same address as the employee.
A dependent is considered a minor if he/she is a child from the ages of 12 and 18-21 years old (depending on the legal age in each region).
What if my dependent is a minor?
You will be kept updated for activities regarding your child. You are required to join the first coaching or clinical session your child has with Intellect. The intention is for the provider to get to know you in case risk is identified and the provider needs to get in touch with you. You may be required to attend subsequent sessions if requested by provider.
Face-to-face Sessions
How do I request for a face-to-face (F2F) session with Intellect?
You can request for a F2F session by contacting Intellect directly, at support@intellect.co
and include these details:
- Name
- Email address
- Region and location details
- Reason for request
Our Intellect team will then respond and coordinate the session with you. Rest assured all information will be kept private and confidential.
*Kindly note that the F2F session may not be the same provider as your Intellect coach or clinician in the app.
Privacy & Confidentiality
How does Intellect approach data privacy?
Our Zero-Knowledge Encryption policy keeps users’ data completely private. No one but you can access the self-care app content – not us, nor your employer.
All interactions with our providers are strictly confidential. That means your employer will not know who is using these services.
What data do we store?
The types of data collected include your registration information, participation in sessions, and user engagement data – which are never shared with your employer.
To ensure user anonymity & confidentiality, we only use aggregated and anonymised data for product improvement, development, and research purposes.
*Please refer to our Privacy Policy for details.
What data can my employer see?
Your employer has no access to your personal data, or any data that is personally identifiable to you.
The organisation only receives high-level aggregated utilisation statistics that are always anonymous and never personally identifiable to any individual.
Critical Incident Support
What is Critical Incident Support?
In the event your team experiences a critical or traumatic incident, reach out to Intellect and our team will provide the right support to help your team cope with traumatic experiences and process the incident healthily.
Critical Incident Support by Intellect includes multiple levels of support to managers and team members to cope with traumatic experiences at the workplace. The goal is to help the team process the critical incident healthily and bounce back as soon as possible.
What are Critical Incidents?
- ✔︎ Co-worker passed away
- ✔︎ Workplace accident
- ✔︎ Security threat
- ✔︎ Physical assaults
- ✔︎ Sexual harassment
- ✔︎ Workplace bullying
How to access Critical Incident Support?
- Reach out to Intellect by filling in this request form: https://shorturl.at/dlnRU
- Intellect will get in touch within 1x working day to assess and recommend the best level of support.
- Intellect will coordinate for the support to be delivered by experienced Counsellors & Clinical Psychologists
Why is Critical Incident Support important?
It is important to take note that critical incidents can affect team members who are directly and indirectly involved.